Privacy Policy

# Privacy Policy | Hearty (lovehearty.com)
This Privacy Policy describes how Hearty collects, uses, stores and protects your personal information when you shop on our official site lovehearty.com.

### Information We Collect
1. Personal identification info: Name, shipping address, email address, phone number submitted during checkout or account registration
2. Payment information: Credit card/PayPal billing data processed by secure third-party payment provider; we never store full card details on our website server
3. Website browsing data: IP address, device model, browsing track, cookie data for site optimization and personalized product recommendation

### How We Use Your Data
- Complete order fulfillment, arrange delivery and send order/tracking notification emails
- Reply customer after-sales inquiries, process return and refund applications
- Send occasional promotional discount emails only if you voluntarily subscribe our newsletter; you can unsubscribe anytime via link inside each marketing email
- Prevent fraudulent checkout and improve our website & pet product service quality

### Information Sharing Rule
We will NEVER sell, rent or trade your personal private information to any third-party merchants for commercial use. We only share necessary delivery address with authorized logistics carriers to complete parcel shipment.

### Your Legal Rights
Under CCPA(USA) & GDPR(EU), you have rights to access, modify or delete your personal stored data by sending request email to chenliuzhen01@gmail.com

### Cookie Notice
Our site uses cookies to optimize browsing experience. You can disable cookie function via your own browser setting anytime.

### Policy Update
We reserve rights to revise this privacy policy occasionally; updated version will be posted on this page with effective date marked.